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The importance of documentation

Author: ; Published: Sep 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; 2 Comments

I would like to share with a recent, real life, story of what happens to small businesses when there is little to no documentation.

I’m hoping to encourage you to review the documentation standards you have set forth for your small business; and potentially to do an in-house audit to ensure critical areas are covered.

Scalable, Fast, Secure Ecommerce with ShopSite

Author: ; Published: Sep 3, 2012; Category: Managed Hosting, PCI Compliance, Reseller Hosting, Small Business, WordPress; Tags: , , , ; No Comments

I recently had the wonderful opportunity to read a well written book by Melinda F. Emerson, Become Your Own Boss In 12 Months.

Melinda, who hosts the Small Business Chat on twitter every Wednesday night from 8 PM to 9 PM Eastern Time, focuses on helping people become entrepreneurs and for the small businesses they create to grow and succeed.

A lot about what Melinda shares involve proper planning and preparation.

Whether you have been in business for many years, or are just starting up… did you know that if you properly plan and prepare for your ecommerce store you greatly increase your opportunity to succeed?

Trust and Security

Author: ; Published: Aug 27, 2012; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: ; 3 Comments

Fiduciary is not a word you hear or read often as a small to medium business (SMB) owner.

Yet if you are the steward of any size business, fiduciary should be an active word in how you manage your business.

How does this relate to trust, security, and your business on the Internet? Let’s see.

Lessons learned from a lightning storm

Author: ; Published: Aug 20, 2012; Category: Customer Support, Small Business; Tags: ; 4 Comments

Sometimes it takes a lighting storm to remove some old and almost obsolete things as well as thinking.

Please allow me to share with you some lessons we’ve learned at Dynamic Net, Inc. from a lightning storm that took out our business phone system.

Think Local

Author: ; Published: Aug 6, 2012; Category: Customer Support, Small Business; Tags: ; One Comment

Our family and our small business does its best to think local and buy local whenever we can do so.

I would like to encourage you to do the same; doing so keeps more of the dollars you spend in the local economy. Plus your continued support of local businesses may help them keep their current employees as well as hire more employees.

Since I believe it is important to put your money where your mouth is (live and do what you speak), let me share with you a partial list of the local businesses and organizations we have supported in 2012.

The Security Dance – Part 2

Author: ; Published: Jul 30, 2012; Category: Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; 2 Comments

Welcome back!  Last week’s article, There are no wallflowers at the security dance! Get to know your dance partners covered getting to know your security dance partners: If you are the business steward or a part of the management team, you already know the burden of responsibility for having a secure web site where your…

The Security Dance – Part 1

Author: ; Published: Jul 23, 2012; Category: Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; No Comments

f you have your business on the Internet, you are a part of a line dance.

You can chose to be a wallflower, and face the consequences of doing nothing.

Or you can get to know your fellow dance partners (maybe picking replacements for ones that no longer fit), and be an active member of the security dance.

PCI Compliance Scans and Small Business Gripes

Author: ; Published: Jul 20, 2012; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; 5 Comments

Just as more government regulations tend to strangle a small business to death (worse case) or slow its growth (best case), so goes for PCI Compliance standards which add little to no practical value to security.

Find the hacker

Author: ; Published: Jun 29, 2012; Category: Managed Services, Security, Small Business; Tags: ; 2 Comments

Sharing some tips on tracking down vulnerable web sites whose 1st impression looks safe.

Can you find high value web hosting?

Author: ; Published: Jun 14, 2012; Category: Customer Support, Managed Hosting, PCI Compliance, Security, Small Business, WordPress; Tags: , , , ; No Comments

Quality hosting is probably harder to sell than the design services, which are more up front and obvious.

Web site design is very visual. Designers can white board, story board, and show you successful sites they have created in the past.

What can a web hosting company show you, visually, that they are unique as well as the being the company for you?

What do I need from Dynamic Net to be PCI Compliant

Author: ; Published: Jun 11, 2012; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

What are the services you need from Dynamic Net, Inc. once you’ve made the decision you want to have a fully integrated (i.e. the customer never leaves your web site) PCI Compliant hosting experience?

Maybe you’ve been one of our customers for years, and need to be PCI compliant for your eCommerce offerings. Maybe you’ve read Revealing the process of becoming PCI Compliant, and decided you want care from a provider with high integrity as well as great security. Either way, you want to know the minimum requirements you need from us in order to get off the ground and become PCI Compliant.

Applying faith in Jesus to customer service

Author: ; Published: May 28, 2012; Category: Customer Support, Small Business; Tags: , ; 2 Comments

If you are a fully committed follower of Jesus, you should be applying your faith towards how you view and treat your customers.

Please allow me to encourage you in practical ways to apply a Bible-based view to customer service.