SoftLayer Certified Partner

We receive a number of phone calls and emails for requests for quotes and for proposals as a SoftLayer Certified Partner.One may ask what does a SoftLayer Certified Partner do?While SoftLayer has a variety of Certified Partners, Dynamic Net, Inc. is a SoftLayer Certified Partner that specializes in server security and server administration.

It is Personal, It’s Business

In the 1972 movie, The Godfather, we hear Tom stating, "This is business, not personal!"I lost track of how many times I've heard that phrase or variations like it to justify business decisions whether it be employer vs. employee or business vs. customer.If your focus is building and maintaining relationships, the "vs" should always be a red flag. If your focus is on the dollar, then you might miss the "vs." part of the equation.

Service Suspension

Imagine reading Service Suspension - Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb.... I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a "All you can Eat" (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.Imagine, for just $15.00 per month you "24/7/365 USA-Based Technical Support" plus "24/7/365 Server Monitoring (5 Minute Intervals)" of your servers plus "Guaranteed 15 Minute Response On Monitoring Alerts" and so much more... sounds like a great deal? Right?

Customer Service 101 Relationships > Being Correct

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you […]