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Service Suspension

Author: ; Published: Dec 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: , ; No Comments

Imagine reading Service Suspension – Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb…. I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a “All you can Eat” (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.

Imagine, for just $15.00 per month you “24/7/365 USA-Based Technical Support” plus “24/7/365 Server Monitoring (5 Minute Intervals)” of your servers plus “Guaranteed 15 Minute Response On Monitoring Alerts” and so much more… sounds like a great deal? Right?

Lessons learned from an Internet outage

Author: ; Published: Nov 12, 2012; Category: Customer Support, Managed Hosting, Reseller Hosting, Small Business; Tags: ; No Comments

The moral of this story raises the question… what’s your plan B for when there’s no Internet when you need it?

Customer Service 101 Relationships > Being Correct

Author: ; Published: Oct 22, 2012; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting, Small Business; Tags: ; One Comment

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you…

Web hosting questions you should ask

Author: ; Published: Sep 17, 2012; Category: Managed Hosting, Reseller Hosting, Small Business; Tags: ; 2 Comments

More and more Web designers, IT (LAN, WAN, computer networking, computer repair) companies, and SEO (search engine optimization and search engine marketing) firms are offering Web hosting services to supplement their income.

Barry Moltz, who works with SCORE and small businesses to get their businesses unstuck, and the author of several books including “Small Town Rules,” shared one of the rules all business owners should follow is make no assumptions; test everything.

The importance of documentation

Author: ; Published: Sep 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; 2 Comments

I would like to share with a recent, real life, story of what happens to small businesses when there is little to no documentation.

I’m hoping to encourage you to review the documentation standards you have set forth for your small business; and potentially to do an in-house audit to ensure critical areas are covered.

Scalable, Fast, Secure Ecommerce with ShopSite

Author: ; Published: Sep 3, 2012; Category: Managed Hosting, PCI Compliance, Reseller Hosting, Small Business, WordPress; Tags: , , , ; No Comments

I recently had the wonderful opportunity to read a well written book by Melinda F. Emerson, Become Your Own Boss In 12 Months.

Melinda, who hosts the Small Business Chat on twitter every Wednesday night from 8 PM to 9 PM Eastern Time, focuses on helping people become entrepreneurs and for the small businesses they create to grow and succeed.

A lot about what Melinda shares involve proper planning and preparation.

Whether you have been in business for many years, or are just starting up… did you know that if you properly plan and prepare for your ecommerce store you greatly increase your opportunity to succeed?

The Security Dance – Part 2

Author: ; Published: Jul 30, 2012; Category: Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; 2 Comments

Welcome back!  Last week’s article, There are no wallflowers at the security dance! Get to know your dance partners covered getting to know your security dance partners: If you are the business steward or a part of the management team, you already know the burden of responsibility for having a secure web site where your…

The Security Dance – Part 1

Author: ; Published: Jul 23, 2012; Category: Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; No Comments

f you have your business on the Internet, you are a part of a line dance.

You can chose to be a wallflower, and face the consequences of doing nothing.

Or you can get to know your fellow dance partners (maybe picking replacements for ones that no longer fit), and be an active member of the security dance.

Managed Hosting – What are they managing?

Author: ; Published: May 7, 2012; Category: Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: , , ; No Comments

Are you being lulled into believing you are on a managed server when you rent your server from the likes of Rackspace.com and other data centers stating they are offering managed servers?

What does it really mean when a data center provider states they offer managed servers?

Why cheap hosting really limits the growth of your site

Author: ; Published: Apr 23, 2012; Category: Managed Hosting, Reseller Hosting, Small Business; Tags: , , ; 2 Comments

The number one priority of a hosting provider who competes on price is to keep their price low; customers are not their number one priority. The growth of your web site might be severely impacted when you pick a hosting provider who competes on price.

IPv4 shortage – impact on ISP’s, data centers, hosting providers, and you

Author: ; Published: Apr 2, 2012; Category: Customer Support, Managed Hosting, Reseller Hosting, Small Business; Tags: ; 2 Comments

How is the IPv4 shortage impacting ISP’s, data centers, hosting providers, and consumers of hosting?

Cheap hosting Dirty Little Secrets

Author: ; Published: Feb 20, 2012; Category: Managed Hosting, Reseller Hosting, Small Business; Tags: , , , ; One Comment

Iron Chef, Michael Symon was on the Dr. Oz show sharing with viewers, Restaurant’s Dirty Little Secrets… What are some of the dirty little secrets cheap hosting providers do not want you to know?