Author: Peter Abraham; Published: Dec 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: hosting, service; No Comments
Imagine reading Service Suspension – Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb…. I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a “All you can Eat” (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.
Imagine, for just $15.00 per month you “24/7/365 USA-Based Technical Support” plus “24/7/365 Server Monitoring (5 Minute Intervals)” of your servers plus “Guaranteed 15 Minute Response On Monitoring Alerts” and so much more… sounds like a great deal? Right?
The moral of this story raises the question… what’s your plan B for when there’s no Internet when you need it?
Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you…
More and more Web designers, IT (LAN, WAN, computer networking, computer repair) companies, and SEO (search engine optimization and search engine marketing) firms are offering Web hosting services to supplement their income.
Barry Moltz, who works with SCORE and small businesses to get their businesses unstuck, and the author of several books including “Small Town Rules,” shared one of the rules all business owners should follow is make no assumptions; test everything.
Author: Peter Abraham; Published: Sep 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: documentation; 2 Comments
I would like to share with a recent, real life, story of what happens to small businesses when there is little to no documentation.
I’m hoping to encourage you to review the documentation standards you have set forth for your small business; and potentially to do an in-house audit to ensure critical areas are covered.
I recently had the wonderful opportunity to read a well written book by Melinda F. Emerson, Become Your Own Boss In 12 Months.
Melinda, who hosts the Small Business Chat on twitter every Wednesday night from 8 PM to 9 PM Eastern Time, focuses on helping people become entrepreneurs and for the small businesses they create to grow and succeed.
A lot about what Melinda shares involve proper planning and preparation.
Whether you have been in business for many years, or are just starting up… did you know that if you properly plan and prepare for your ecommerce store you greatly increase your opportunity to succeed?
Welcome back! Last week’s article, There are no wallflowers at the security dance! Get to know your dance partners covered getting to know your security dance partners: If you are the business steward or a part of the management team, you already know the burden of responsibility for having a secure web site where your…
f you have your business on the Internet, you are a part of a line dance.
You can chose to be a wallflower, and face the consequences of doing nothing.
Or you can get to know your fellow dance partners (maybe picking replacements for ones that no longer fit), and be an active member of the security dance.
Are you being lulled into believing you are on a managed server when you rent your server from the likes of Rackspace.com and other data centers stating they are offering managed servers?
What does it really mean when a data center provider states they offer managed servers?
The number one priority of a hosting provider who competes on price is to keep their price low; customers are not their number one priority. The growth of your web site might be severely impacted when you pick a hosting provider who competes on price.
How is the IPv4 shortage impacting ISP’s, data centers, hosting providers, and consumers of hosting?
Iron Chef, Michael Symon was on the Dr. Oz show sharing with viewers, Restaurant’s Dirty Little Secrets… What are some of the dirty little secrets cheap hosting providers do not want you to know?