Service Suspension

Imagine reading Service Suspension - Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb.... I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a "All you can Eat" (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.Imagine, for just $15.00 per month you "24/7/365 USA-Based Technical Support" plus "24/7/365 Server Monitoring (5 Minute Intervals)" of your servers plus "Guaranteed 15 Minute Response On Monitoring Alerts" and so much more... sounds like a great deal? Right?

Customer Service 101 Relationships > Being Correct

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you […]

Web hosting questions you should ask

More and more Web designers, IT (LAN, WAN, computer networking, computer repair) companies, and SEO (search engine optimization and search engine marketing) firms are offering Web hosting services to supplement their income.Barry Moltz, who works with SCORE and small businesses to get their businesses unstuck, and the author of several books including "Small Town Rules," shared one of the rules all business owners should follow is make no assumptions; test everything.

The importance of documentation

I would like to share with a recent, real life, story of what happens to small businesses when there is little to no documentation.I'm hoping to encourage you to review the documentation standards you have set forth for your small business; and potentially to do an in-house audit to ensure critical areas are covered.

Scalable, Fast, Secure Ecommerce with ShopSite

I recently had the wonderful opportunity to read a well written book by Melinda F. Emerson, Become Your Own Boss In 12 Months.Melinda, who hosts the Small Business Chat on twitter every Wednesday night from 8 PM to 9 PM Eastern Time, focuses on helping people become entrepreneurs and for the small businesses they create to grow and succeed.A lot about what Melinda shares involve proper planning and preparation.Whether you have been in business for many years, or are just starting up... did you know that if you properly plan and prepare for your ecommerce store you greatly increase your opportunity to succeed?