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It is Personal, It’s Business

Author: ; Published: Dec 24, 2012; Category: Customer Support, Managed Hosting, Managed Services, Small Business; Tags: ; No Comments

In the 1972 movie, The Godfather, we hear Tom stating, “This is business, not personal!”

I lost track of how many times I’ve heard that phrase or variations like it to justify business decisions whether it be employer vs. employee or business vs. customer.

If your focus is building and maintaining relationships, the “vs” should always be a red flag. If your focus is on the dollar, then you might miss the “vs.” part of the equation.

Saving time with social networking

Author: ; Published: Dec 17, 2012; Category: Customer Support, Small Business; Tags: ; No Comments

Are you afraid to use social networks because of the time sink they can be for you and your business?

Let me share with you some tools you can use to save you time; and, still allow you to participate in the social media arena.

Service Suspension

Author: ; Published: Dec 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: , ; No Comments

Imagine reading Service Suspension – Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb…. I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a “All you can Eat” (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.

Imagine, for just $15.00 per month you “24/7/365 USA-Based Technical Support” plus “24/7/365 Server Monitoring (5 Minute Intervals)” of your servers plus “Guaranteed 15 Minute Response On Monitoring Alerts” and so much more… sounds like a great deal? Right?

Sharing how to set rates

Author: ; Published: Dec 3, 2012; Category: Customer Support, Small Business; Tags: None; No Comments

If you are starting your own business — be it freelancing part time or something you hope would allow you to leave your full time job, one of the questions you will face is “How do I determine my rate?” or “How much should I charge for my work?”

Lessons learned from an Internet outage

Author: ; Published: Nov 12, 2012; Category: Customer Support, Managed Hosting, Reseller Hosting, Small Business; Tags: ; No Comments

The moral of this story raises the question… what’s your plan B for when there’s no Internet when you need it?

Learning from Storm Sandy

Author: ; Published: Nov 5, 2012; Category: Customer Support, Small Business; Tags: ; No Comments

Even though our servers are in secure, reliable, relatively hurricane resistant data centers and we have daily backup of all systems, we did not find out our weak areas until storm Sandy came into our neck of the woods.

Customer Service 101 Relationships > Being Correct

Author: ; Published: Oct 22, 2012; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting, Small Business; Tags: ; One Comment

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you…

The importance of documentation

Author: ; Published: Sep 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: ; 2 Comments

I would like to share with a recent, real life, story of what happens to small businesses when there is little to no documentation.

I’m hoping to encourage you to review the documentation standards you have set forth for your small business; and potentially to do an in-house audit to ensure critical areas are covered.

Lessons learned from a lightning storm

Author: ; Published: Aug 20, 2012; Category: Customer Support, Small Business; Tags: ; 4 Comments

Sometimes it takes a lighting storm to remove some old and almost obsolete things as well as thinking.

Please allow me to share with you some lessons we’ve learned at Dynamic Net, Inc. from a lightning storm that took out our business phone system.

Think Local

Author: ; Published: Aug 6, 2012; Category: Customer Support, Small Business; Tags: ; One Comment

Our family and our small business does its best to think local and buy local whenever we can do so.

I would like to encourage you to do the same; doing so keeps more of the dollars you spend in the local economy. Plus your continued support of local businesses may help them keep their current employees as well as hire more employees.

Since I believe it is important to put your money where your mouth is (live and do what you speak), let me share with you a partial list of the local businesses and organizations we have supported in 2012.

How to downgrade a WordPress Plugin

Author: ; Published: Jul 16, 2012; Category: Customer Support, Managed Hosting, WordPress; Tags: ; No Comments

Generally you wanted to be on the very latest version of a WordPress plugin.

However, there are times you do need to be one or more versions behind.

So, how do you downgrade a WordPress plugin?

WordPress White Screen of Death

Author: ; Published: Jul 9, 2012; Category: Customer Support, WordPress; Tags: ; No Comments

What is the WordPress White Screen of Death?

It is when you go to your site and see just a blank, empty, white page rather than your site.

While you may not have known the name of the problem, it is something you can experience with WordPress (as well as other content management systems).

Now, let’s go over trouble shooting the issue so you can have your web site back online.