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SoftLayer Certified Partner

Author: ; Published: Dec 31, 2012; Category: Managed Services, Security, Small Business; Tags: None; No Comments

We receive a number of phone calls and emails for requests for quotes and for proposals as a SoftLayer Certified Partner.

One may ask what does a SoftLayer Certified Partner do?

While SoftLayer has a variety of Certified Partners, Dynamic Net, Inc. is a SoftLayer Certified Partner that specializes in server security and server administration.

It is Personal, It’s Business

Author: ; Published: Dec 24, 2012; Category: Customer Support, Managed Hosting, Managed Services, Small Business; Tags: ; No Comments

In the 1972 movie, The Godfather, we hear Tom stating, “This is business, not personal!”

I lost track of how many times I’ve heard that phrase or variations like it to justify business decisions whether it be employer vs. employee or business vs. customer.

If your focus is building and maintaining relationships, the “vs” should always be a red flag. If your focus is on the dollar, then you might miss the “vs.” part of the equation.

Saving time with social networking

Author: ; Published: Dec 17, 2012; Category: Customer Support, Small Business; Tags: ; No Comments

Are you afraid to use social networks because of the time sink they can be for you and your business?

Let me share with you some tools you can use to save you time; and, still allow you to participate in the social media arena.

Service Suspension

Author: ; Published: Dec 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: , ; No Comments

Imagine reading Service Suspension – Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb…. I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a “All you can Eat” (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.

Imagine, for just $15.00 per month you “24/7/365 USA-Based Technical Support” plus “24/7/365 Server Monitoring (5 Minute Intervals)” of your servers plus “Guaranteed 15 Minute Response On Monitoring Alerts” and so much more… sounds like a great deal? Right?

Sharing how to set rates

Author: ; Published: Dec 3, 2012; Category: Customer Support, Small Business; Tags: None; No Comments

If you are starting your own business — be it freelancing part time or something you hope would allow you to leave your full time job, one of the questions you will face is “How do I determine my rate?” or “How much should I charge for my work?”

Dynamic Net, Inc’s New CEO

Author: ; Published: Dec 2, 2012; Category: Uncategorized; Tags: None; No Comments

We would like to welcome Jeffery Kilonsky as the new CEO of Dynamic Net, Inc.on 12/1/2012. He brings in a vast knowledge of hosting, servers, Hsphere, and security management since 1999. His abilities include the ability to troubleshoot Hsphere to a code level with full source access. No more contacting Parallels support for Hsphere problems….