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How to insure you get the most help from support

Author: ; Published: Oct 24, 2011; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting; Tags: ; No Comments

“Anything that can possibly go wrong, does.” — One of Murphy’s Laws. You know it happens to everyone; you just don’t know when, how, who will be involved, what it will cost, etc.

But when Murphy’s Law strikes, at least in the hosting world, you typically need accurate help as fast as possible.

The steps below will help you get the most accurate support and promptest support most of the time…

Strong security starts at home

Author: ; Published: Oct 11, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

Even though we strongly believe security should be an entitlement for hosting customers, we strongly believe that security starts at home.

A hosting provider can have the most secure environment in the world, but if the customer uses weak passwords and out-dated applications, then that’s like waving a sign stating “thieves and vandals welcome.”