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Cheap hosting Dirty Little Secrets

Author: ; Published: Feb 20, 2012; Category: Managed Hosting, Reseller Hosting, Small Business; Tags: , , , ; One Comment

Iron Chef, Michael Symon was on the Dr. Oz show sharing with viewers, Restaurant’s Dirty Little Secrets… What are some of the dirty little secrets cheap hosting providers do not want you to know?

The elusive hunt to protect against internal ip blackouts

Author: ; Published: Feb 6, 2012; Category: Managed Hosting, Managed Services; Tags: ; 2 Comments

You found the elusive problem was somehow Parallels H-Sphere lost its network bindings; and so you run /hsphere/shared/scripts/setup-ips.pl to re-establish the network IP address bindings following by restarting mysql and other various key services.

While you breathe a sigh of relief, and update all of your clients… you might be thinking about how the problem could have been prevented… what if…

Going through the motions or giving it your all

Author: ; Published: Jan 23, 2012; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting, Security, Small Business; Tags: , , ; No Comments

Dynamic Net, Inc. is a company founded on the principals of being a follower of Jesus, the Messiah.

One of the challenges we face day to day is maintaining a Biblical view of life.

In a daily perspective, one of the questions we ask ourselves is if we are just going through the motions or are we doing the best we can do, along with looking for areas of improvement.

Why hosting is not a commodity

Author: ; Published: Jan 10, 2012; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , ; One Comment

With that many web hosting providers, it can be easy to get into the mentality of well, a computer is a computer, and automation is automated… therefore hosting is a commodity… and therefore it all comes down to who has the best price for the amount of storage, traffic, and generic feature sets.

Yet, behind all of those web hosting provider businesses are stewards who set up and maintain the security (or do they?), who set up and maintain the infrastructure (or do they?), and so on.

Real customer service

Author: ; Published: Dec 2, 2011; Category: Customer Support, Managed Hosting, Small Business; Tags: ; One Comment

A few days ago, a new Progressive commercial caught my eye. It is the one where “the other guys” insurance company claims they invented what Progressive does before anyone else. You see their pants catch on fire; and I’m reminded of an old childhood memory of Liar, Liar, Pants on Fire.

Then between Thanksgiving day and just the other day, I’m hearing about how NTT/Verio has thousands of accounts completely down for days with phones not being answered, back end status reports not being updated, etc. And that brought back memories of other companies — in one way, shape, or form — stating they provide customer service or fanatical support or some other catchy “marketing” phrase. Yet, they turn out to be like career politicians who say what they think voters want to hear.

The last time I checked there was approximately 30,000 hosting providers in the United States alone; a number of them stating they are “managed.” I’m sure if you asked each one if they provide good customer service, they will answer yes. But what does that mean?

What is “real customer service?”

How to setup WordPress MultiSite in H-Sphere

Author: ; Published: Nov 14, 2011; Category: Managed Hosting, WordPress; Tags: , ; No Comments

WordPress MultiSite allows you to manage one to many WordPress sites and blogs from one interface. WordPress MultiSite provides a central location for upgrading WordPress, WordPress Themes, and WordPress Plugins. Other benefits including saving database and site disk space.

Parallels H-Sphere (sometimes referenced as HSphere) allows hosting providers to automate the infrastructure across multiple servers. In someways H-Sphere is like WordPress multisite in that you have one H-Sphere installation managing multiple servers from a central location vs. other automation systems which require a complete install of their software on each server with each server managed separately.

How to insure you get the most help from support

Author: ; Published: Oct 24, 2011; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting; Tags: ; No Comments

“Anything that can possibly go wrong, does.” — One of Murphy’s Laws. You know it happens to everyone; you just don’t know when, how, who will be involved, what it will cost, etc.

But when Murphy’s Law strikes, at least in the hosting world, you typically need accurate help as fast as possible.

The steps below will help you get the most accurate support and promptest support most of the time…

Strong security starts at home

Author: ; Published: Oct 11, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

Even though we strongly believe security should be an entitlement for hosting customers, we strongly believe that security starts at home.

A hosting provider can have the most secure environment in the world, but if the customer uses weak passwords and out-dated applications, then that’s like waving a sign stating “thieves and vandals welcome.”

Digitial ID’s – Do they inspire more sales?

Author: ; Published: Sep 19, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

According to a Gartner Survey done in August 2006, approximately $2 billion in ecommerce sales were lost because of security concerns among online shoppers. Providing a secure online environment builds customer trust in your website and can translate into increased sales and other conversion activity. Website security is a must for online transactions.

Hidden Costs of Choosing a Server Management Team

Author: ; Published: Sep 14, 2011; Category: Managed Hosting, Managed Services, Small Business; Tags: , , ; No Comments

What happens when you go with a lower quote… it was an all-too-familiar story. The quote was really a “base quote”. It included the migration of data, but it didn’t include the pre-migration work, IP mapping, etc. It didn’t include any time for clean-up, installation of the control panel on the target servers, or post-migration troubleshooting to iron out all the wrinkles. In essence, they were sold a car without an engine, transmission, or tires.

WordPress PHP Errors Widget

Author: ; Published: Sep 5, 2011; Category: Managed Hosting, WordPress; Tags: ; No Comments

PHP Errors Widget is a relatively easy to set up and use plugin that helps WordPress site owners and administrators to easily see if there are PHP errors on their site from the comfort of the WordPress dashboard.

Security Snitching

Author: ; Published: Aug 22, 2011; Category: Managed Hosting, Managed Services, PCI Compliance, Security; Tags: , , ; No Comments

I think one of the lessons we all learn growing up is that being a snitch — tattling, whistle blowing, etc. — is a bad thing; and that only in the face of death (even if that counts for anything) should you even consider being a snitch.

Sometimes I think that attitude is so pervasive in our society, at large, that most of us impacted by hackers do not even consider snitching on the hacker who tried to break into our web site, email, database, or server. Even if it did cross one’s mind, some might have the attitude of what good will it do especially given the global nature of the Internet — who has jurisdiction, language barriers, culture barriers, and what else might be present.

How does one even know if their web site or server is subject to being attacked?