Firewall and Intrusion Detection Issues   Please check the following areas to find answers to your support questions and needs.  Please feel free to call our support department toll free at 1-888-887-6727 or to open a ticket via your control panel interface. I can get to your Web site at http://www.dynamicnet.net/, but I cannot get to my Web site.  Could I be in your firewall? If you can get to http://www.dynamicnet.net/, http://www.wemanageservers.com/, and other sites we host, there is a possibility you are in our automated firewall system. In order to verify that you are in our firewall, we need you to go to http://www.whatismyip.com/ from the computer you are using to browse the Internet, get email, etc. When you go to that site, you will be told the IP address that our servers and other servers see when you visit their site, get email, and so on. Please call this IP address into our support department toll free at 1-888-887-6727 or internationally at 1-717-484-1062.  If your email is working, please email the IP address, and the domain name(s) you host with us to support[at symbol goes here]dynamicnet.net Our system administration team will then review our firewall system to determine if you are in the system, remove you under most conditions, and explain why your IP address ended up in the system. I was told by the DNI support department my IP was in the firewall.  What does that mean?  I'm not a hacker! If you are our customer, being in the firewall system, does not make you a hacker. Our firewall and intrusion detection system is highly automated.  While we do not disclose our rule base to the public for security reasons, please know that if you got in the system accidentally, it was just that -- accidentally. To clarify, accidentally generally means you may have put in the wrong user id and password just one too many times within a given period of time. It could also mean your computer is infected with a worm or virus, and our systems to protective countermeasures to ensure none of the other customers we host would become infected (aka quarantine). Our support department can provide detailed answers to questions you have if you find yourself in the system, and want to know more about it. How can I narrow down that it is probably the firewall vs. another reason that I cannot get email or get to my Web site? There are generally four reasons why you cannot get to your own Web site or get email.  Here are the reasons along with how to find out which one is applicable to your situation: The most common is that your domain name expired or has been put on hold by the registrar.  Please see => I think the Web server is up, but I cannot bring up my site or get email; could it be that I forgot to pay my domain name bill? The next most common situation is that you are within our firewall system.   Please see => I can get to your Web site at dynamicnet.net, but I cannot get to my Web site.  Could I be in your firewall? The 3rd reason is that our domain name servers are down. The 4th reason is very similar to the 3rd in that there are other servers down. Three and four can be verified by visiting http://dni.network-status.com/ Customers on our Parallels H-Sphere shared hosting platform can quickly identify their servers by looking for "H =>" as part of the Server Name.   Please feel free to call our support department toll free at 1-888-887-6727 or to open a ticket via your control panel interface.