Domain name and Domain Name Server (DNS) Issues

 

Please check the following areas to find answers to your support questions and needs.  Please feel free to call our support department toll free at 1-888-887-6727 or to open a ticket via your control panel interface.

What is a domain name registrar?

A domain name registrar is a company that sells domain names, and provides information on the domain names it has sold to ISP's and other forms of Internet connectivity providers.

Who is my Registrar?

You can find out whom you registered your domain name to by looking up your WHOIS information.

To look up the WHOIS information for a given domain name, you will need to visit one to two Web sites.

First go to http://resellers.tucows.com/whois/index_html and enter in the domain name you want to look up; then click on the Lookup button.

Then enter in the code they ask you to enter, and click on the Verify Password button.

You will then be brought to a page that shows you information on the domain name.

In this particular example, we are told outright the domain name registrar is Network Solutions.

The other information presented shows the domain name will expire on June 15, 2005; and that the name servers (the servers which direct where mail, Web browsing, and other activities are pointed) are NS1 and NS2.DNI-NAMESERVERS.COM.

Here's another domain name example from the OpenSRS WHOIS Page:

Notice this one states Dynamic Net is the registrar; and name and address information is also provided.

Let's see what a lookup at Network Solutions looks like.

First go to http://www.networksolutions.com/en_US/whois/index.jhtml in your browser. Then enter in the domain name, and click on the Search button.

Put in the code you are told to enter, and click on the Verify Code button.

Then Network Solutions will show you the WHOIS record for the domain you entered (presuming it is a domain name in use -- purchased).

The first thing you should notice is what you do not see -- "Registrar" or "Registration Service Provider."

That's because Network Solutions is the registrar.

You should also notice that additional information is shown this time; that being the contact information.

How can I know whom I need to pay and when?

You are asking an extremely good question.  We live in a time period where some companies try to make their living through unscrupulous means.

It is all too common for domain name registrar and hosting companies to send you what looks like a bill telling you that your domain name is about to expire; and that you should pay now to keep it.

You send a check thinking you are renewing; and end up transfer your domain name to their services.  Or worse, you transfer your hosting, and now your site is down because the new hosting provider doesn't have your Web site files.

The nasty side effect of these activities it is all to easy to just not pay anyone; and, before you know it your domain name is gone or taken by someone else!

Please see Who is my Registrar? to determine whom you should pay.

In the example below:

Network Solutions is the only valid bill to pay.

In this example, Dynamic Net, Inc. would be the company to pay:

I think the Web server is up, but I cannot bring up my site or get email; could it be that I forgot to pay my domain name bill?

More and more people are being leery about paying domain name registration bills.

It is common for hosting customers to think domain name registration fees are a part of their hosting bill or to play too safe and just not pay anyone.

Then what happens is the domain name is put on hold by the Registrar; AND by putting the domain name on hold, the ISP's around the world no longer have access to the information necessary to point to the domain for Web, Email, FTP, and similar services.

Here's what a record looks like for a domain name on hold (the date this picture was taken was February 14, 2004):

What are my domain name servers?

Your domain name servers are typically listed towards the bottom of a WHOIS record, but right above any legalese.

When some one goes to send you email at your domain name or goes to browse your site, the ISP of that some one does a lookup on the name servers (as listed in the WHOIS record for a domain name) to find out what IP address should be used.

 

Please feel free to call our support department toll free at 1-888-887-6727 or to open a ticket via your control panel interface.

 
 

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