In the 1972 movie, The Godfather, we hear Tom stating, "This is business, not personal!" I lost track of how many times I've heard that phrase or variations like it to justify business decisions whether it be employer vs. employee or business vs. customer. If your focus is building and maintaining relationships, the "vs" should always be a red flag. If your focus is on the dollar, then you might miss the "vs." part of the equation.
Imagine reading Service Suspension - Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb.... I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a "All you can Eat" (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems. Imagine, for just $15.00 per month you "24/7/365 USA-Based Technical Support" plus "24/7/365 Server Monitoring (5 Minute Intervals)" of your servers plus "Guaranteed 15 Minute Response On Monitoring Alerts" and so much more... sounds like a great deal? Right?
The moral of this story raises the question... what's your plan B for when there's no Internet when you need it?
Even though our servers are in secure, reliable, relatively hurricane resistant data centers and we have daily backup of all systems, we did not find out our weak areas until storm Sandy came into our neck of the woods.
Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you […]
Sometimes it takes a lighting storm to remove some old and almost obsolete things as well as thinking. Please allow me to share with you some lessons we've learned at Dynamic Net, Inc. from a lightning storm that took out our business phone system.
Our family and our small business does its best to think local and buy local whenever we can do so. I would like to encourage you to do the same; doing so keeps more of the dollars you spend in the local economy. Plus your continued support of local businesses may help them keep their current employees as well as hire more employees. Since I believe it is important to put your money where your mouth is (live and do what you speak), let me share with you a partial list of the local businesses and organizations we have supported in 2012.
Quality hosting is probably harder to sell than the design services, which are more up front and obvious. Web site design is very visual. Designers can white board, story board, and show you successful sites they have created in the past. What can a web hosting company show you, visually, that they are unique as well as the being the company for you?
If you are a fully committed follower of Jesus, you should be applying your faith towards how you view and treat your customers. Please allow me to encourage you in practical ways to apply a Bible-based view to customer service.
The number one priority of a hosting provider who competes on price is to keep their price low; customers are not their number one priority. The growth of your web site might be severely impacted when you pick a hosting provider who competes on price.