It is Personal, It’s Business

In the 1972 movie, The Godfather, we hear Tom stating, "This is business, not personal!" I lost track of how many times I've heard that phrase or variations like it to justify business decisions whether it be employer vs. employee or business vs. customer. If your focus is building and maintaining relationships, the "vs" should always be a red flag. If your focus is on the dollar, then you might miss the "vs." part of the equation.

Service Suspension

Imagine reading Service Suspension - Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb.... I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a "All you can Eat" (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems. Imagine, for just $15.00 per month you "24/7/365 USA-Based Technical Support" plus "24/7/365 Server Monitoring (5 Minute Intervals)" of your servers plus "Guaranteed 15 Minute Response On Monitoring Alerts" and so much more... sounds like a great deal? Right?

Customer Service 101 Relationships > Being Correct

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you […]

Think Local

Our family and our small business does its best to think local and buy local whenever we can do so. I would like to encourage you to do the same; doing so keeps more of the dollars you spend in the local economy. Plus your continued support of local businesses may help them keep their current employees as well as hire more employees. Since I believe it is important to put your money where your mouth is (live and do what you speak), let me share with you a partial list of the local businesses and organizations we have supported in 2012.

Can you find high value web hosting?

Quality hosting is probably harder to sell than the design services, which are more up front and obvious. Web site design is very visual. Designers can white board, story board, and show you successful sites they have created in the past. What can a web hosting company show you, visually, that they are unique as well as the being the company for you?