Service Suspension

Have you ever taken a sales call where you absolutely knew you could solve the prospective customer’s pain for a reasonable investment (that in the long run would actually save them money), only to have them drop their mouth to the floor and complain your...

Sharing how to set rates

If you are starting your own business — be it freelancing part time or something you hope would allow you to leave your full time job, one of the questions you will face is “How do I determine my rate?” or “How much should I charge for my...

Dynamic Net, Inc’s New CEO

We would like to welcome Jeffery Kilonsky as the new CEO of Dynamic Net, Inc.on 12/1/2012. He brings in a vast knowledge of hosting, servers, Hsphere, and security management since 1999. His abilities include the ability to troubleshoot Hsphere to a code level with...

CloudLinux and Reliable Hosting

CloudLinux is an operating system based on CentOS and OpenVZ bringing a more secure, out of the box, operating system which allows a shared hosting environment to mimic a VPS-like environment for each hosting customer. if you could imagine a refrigerator whose...

How often should I log into WordPress

Over the past several years of working with small business owners and WordPress, we are often asked, “How often should I log into WordPress?” or related statements that begs the question. I.e. If I’m not blogging or otherwise updating content, why...

Lessons learned from an Internet outage

We currently co-locate a small number of servers for off site backup as well as anti-spam appliances; this is part of our Think Local initiative. Just after ceremony of our daughter’s graduation from culinary school, I was paged with the message the Internet...

Learning from Storm Sandy

Even though our servers are in secure, reliable, relatively hurricane resistant data centers and we have daily backup of all systems, we did not find out our weak areas until storm Sandy came into our neck of the woods. My heart goes out to those families who have...

Hacker Attack Vectors

Repeat after me, “hackers most often target vulnerabilities, not specific people or companies.” Now, say that over and over again.. and shortly you should come to the conclusion that every single device and application typically has vulnerabilities which...

Customer Service 101 Relationships > Being Correct

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve....

WordPress Brute Force Attacks

It is common for me to submit several hundred abuse reports as part of our security monitoring service every day. If I was asked for an off the cuff ball park of the main attack types from January 2012 to August 2012, I would probably answer with 40% remote file...