Server Time Outs

POSSIBLE CURE FOR SERVER TIME OUTS

We have had a very small number of clients have continued "time out" problems while attempting to publish from their computer to the server or vice versa.

Visit http://www.speedguide.net/downloads.php for their Windows 2000/XP optimization programs.

Note:

If you experience problems connecting to the server via FrontPage, FTP, browser, or email, please do the following:

1. Send a copy of a trace route (see steps below) along with any other error or problem information to support[at symbol goes here]dynamicnet.net 

How to do a trace route:

1. Go to the MS-DOS Prompt (Start, Programs, MS-DOS Prompt OR Start, Programs, Accessories, MS-DOS Prompt).

2. Type in the following and press enter:

    tracert <fill in your domain name or ip address>

Any numbers over 300 or *'s means there is packet loss (lost data) between your ISP (dial up provider) and the server.

Please keep in mind that the Internet is like an information super highway, and the server sits on part of the highway waiting for your ISP (car) to go from your point of dial up (hopefully a local number) to the server.

Often times it has been our experience that the ISP chooses a bad road, and this can lead to slow or bad Internet connections.

Do you have any questions not answered by our on-line help? Contact Tech Support via our Support Request Form

to Dynamic Net, Inc.