FAQ - Web Site Hosting Services

Databases on the Web What type of databases do you support? Are there any concerns I should have when using Microsoft Access or any desktop database on the web? Do I have to use Windows 2003 in order to be able to use Microsoft Access? Domain Names Can you register the domain for me? What is a domain name pointer? What is the difference between "parking" a domain and pointing a domain? Registration Agreement Registration Dispute Policy Dial Up Do you provide dial-up access? How do I use my web site if you are not my ISP? I'm not local to you, can you still host my site? E-Commerce What are the steps involved in setting up "live" processing of orders? Can you help me get a digital id? Does your services work with CyberCash? Can I take "live" checks as well as credit cards? What shopping carts do you offer? Email Hosting Tell me more about the Anti-Virus protection for email hosting? What are the requirements for using your email hosting services? I already have Web site hosting, do I have to host my Web site with you? What are the DNS (domain name services) changes that must be made in order for me to use your email services? Microsoft FrontPage Are you a registered Web Presence Provider for Microsoft® FrontPage® 2002? What FrontPage Extensions do you provide? Which FrontPage web bots do not work on Unix? Which FrontPage features do not work on Unix? Which FrontPage web bots do not work on Windows 2003? Which FrontPage features do not work on Windows 2003? Are there any limitations on the FrontPage Subweb Plan? Network What is the total capacity of your network? What is your average in-use bandwidth compared to your total capacity? Are you using BGP 4 and ASN? Is each of your servers on its own node on the Network? Are you using Ethernet Hubs or Ethernet Switches? Is each server guaranteed a specific amount of bandwidth? Tell me about your network monitoring Payment What charges should I expect when you host our web site? What methods of payment do you accept? What is the procedure to process a wire transfer?   Plans and Features What is your Acceptable Uses Policy? What is your customer service agreement (contract, terms of service)? Which plan is best for me? Can you tell me more about the features you offer? Can I upgrade or downgrade to another plan if my needs change? Will 1 GIG of bandwidth be enough? What if I need more POP3's that are present in the plan I like? Which Plans are on Unix? Windows 2003? Technical Support Are your hosting systems year 2000 compliant? What does your Unix browser-based control panel look like (sample)? What forms of support to you provide? What types of issues are considered to be technical support? Signing Up How do I sign up? Need more information? How long does it take before my site is active? What areas do you cover in your account setup instructions?