COVERAGE
This Hardware Service Level Agreement applies to YOU if YOU
are in good financial standing with Dynamic Net.
SERVICE LEVEL
Dynamic Net will repair or replace any defective server or network
hardware within two hours or less from the time period we have determined
the problem is hardware related.
CREDITS
Credits are similar to the 99.5% performance guarantee.
In the event that there is no Web Site Availability, Dynamic Net will
credit the monthly service charge for the Service as calculated below and
as measured 24-hours a day in a calendar month, with the maximum credit
not to exceed the monthly service charge for the affected month:
| Web Site
Availability |
Credit |
| 99% to 99.499% |
10% |
| 98.5% to 98.999% |
25% |
| 98% to 98.499% |
50% |
| 97.001% to 97.999% |
75% |
| 97% or below |
100% |
In order for YOU to receive a credit on YOUR account, YOU must request
such credit within ten (10) business days after YOU experienced no Web
Site Availability. YOU must request credit by sending an electronic mail
message to
.
For security, the body of this
message must contain YOUR account number as shown on YOUR invoices, the
dates and times of the unavailability of YOUR web site, and such other
customer identification requested by Dynamic Net. Credits will usually be
applied within sixty (60) days of YOUR credit request. Credit to your
account shall be YOUR sole and exclusive remedy in the event that there is
no Web Site Availability.
RESTRICTIONS
Credits shall not be provided to YOU in the event that YOU have no Web
Site Availability resulting from (i) scheduled maintenance, (ii) YOUR
behavior or the performance or failure of YOUR equipment, facilities or
applications, or (iii) circumstances beyond Dynamic Net's reasonable
control, including, without limitation, acts of any governmental body,
war, insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability of
interruption or delay in telecommunications or third party services
(including DNS propagation), failure of third party software or hardware
or inability to obtain raw materials, supplies, or power used in or
equipment needed for provision of YOUR Web Site.
