Empowering you, our customers March 13, 2003 Peter M. Abraham Would you like to be able to see your invoices online? Would you like to be able to add mySQL and PostgreSQL databases through a point and click browser interface without having to contact and wait for support to do it for you? If you need to add or edit domain name service (DNS) records, would you like to have it done immediately through your easy-to-use control panel? How about being able to share our digital ID?  To set it up any time of day immediately and automatically? If you answered “YES” to the above questions, then your wishes will be granted in the very near future. Dynamic Net is in the process of setting up Parallels H-Sphere from Positive Software which allows our company and you, our customers, to totally automate the hosting process from cradle to grave. Each of you know the times you have contacted support to enable a feature, add a feature, change a Web server option (mime types, directory indices, and all that fun stuff), create a mySQL database, install PHPMyAdmin, and more. While we continue to receive rave reviews about our support department responsiveness, the bottom line is you still have to wait. Our technical support department will still be there for you via toll free and international phone, fax, and email; however, you will be empowered to have more done immediately and automatically via Parallels H-Sphere. We will be holding your hands and supporting you as we go through the migration process. We will also be making available Flash (“movie”) tutorials and written documentation on the new system as well for your education. You can get a preview of these "movie" tutorials at /customer/Parallels H-Sphere/flash_user/. Please feel free to contact our Business Development and Support departments if you have any questions.