Email - Can you have it both ways? By Jake Winemiller March 2004 Here at DNI, we are constantly working toward achieving our goal of making every one of our clients a satisfied one.  While we know we may never achieve perfection (you can’t please everyone all the time), we aren’t going to quit just because the odds are stacked against us. Many of you are aware that over the past several months, we have been proactively battling SPAM because our clients asked that we offer a mailbox free from adult content, annoying ads, viruses, and other offensive content.  We have instituted many, many different policies and applications to help us in our battle and have received tons of support and “thank you” notes from our clients for the work that we have done. While we believe we are doing this work for the best interests of the majority of our clients, some may be experiencing adverse effects due to our email scrubbing service. Battling SPAM, while very important, is very difficult and to this point is not an exact science for anyone in the industry.  Spammers become smarter every day and find ways around the system forcing a very fine line we must walk on. Because spammers have forced us (and many other IT firms) to block regions or entire ISPs in some cases, we have had a small, but very important cross section of clients (mostly clients that are overseas or do a lot of business overseas) become affected by their innocent contacts getting lumped in with spammers because of the ISP they use, the IP addresses they send from, or sometimes because of technical reasons completely out of their control. Our team has been constantly reviewing and brainstorming on ways we can not only provide spam protection for the large majority of our clients that sorely need it, but provide less stringent filtering for those who have had problems working with their overseas partners. After months of racking our brains and a battering ram of tests, I am happy to announce that our technical support team has come up with a way to provide the best of both worlds! As of right now, DNI is now able to provide your choice of spam protection! Your email settings will not change; they will still be "mail.[your domain name]." While many have already decided that our Spam filtering has improved their email situation, we now are now able to offer a choice for those who are concerned that their contacts are having difficulty getting important documents and messages through our filtering system. The best part about?  It’s free and can be done with just a few moments of downtime. If you would like to move to a less restrictive environment, in terms of what email is allowed through our system, or just want to learn more about the benefits and caveats of each system, please contact or give us a call toll-free at 1-888-887-6727!