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TLSv1.0 and PCI Compliance.

Author: ; Published: May 14, 2015; Category: PCI Compliance; Tags: None; No Comments

Pci DSS compliance states by June 2016 that TLSv1.0 must be disabled.  The downside to this is any browser IE10 and prior will not work to connect to your website.  Those clients will need to upgrade their browsers, use a different browser or get with their browser vendor for a fix to use TLS1.1 or…

Glibc Ghost Vulnerability

Author: ; Published: Jan 27, 2015; Category: Managed Hosting, Managed Services, Security; Tags: None; No Comments

On 1/27/2015 we were notified by our software vendors of a critical flaw in the Linux glibc library CVE-2015-0235 affecting all Centos, Redhat and Cloudlinux servers.  After our vendors released OS patches we patched all servers immediately after. This includes all clients on our bi monthly patching service. What is glibc? The glibc library is a core part of…

WordPress wp-login.php brute force attacks.

Author: ; Published: Apr 12, 2013; Category: Managed Hosting, Managed Services, Uncategorized, WordPress; Tags: None; No Comments

WordPress brute force attacks have started cripling servers all over the internet.  Our cloudlinux servers have managed to stay up which higher then normal cpu and ram usage. Other servers without cloudlinux haven’t faired so well.  We started investigating these attacks on April 9th 2013, captured packets immediately to get the payload of these brute…

It is Personal, It’s Business

Author: ; Published: Dec 24, 2012; Category: Customer Support, Managed Hosting, Managed Services, Small Business; Tags: ; No Comments

In the 1972 movie, The Godfather, we hear Tom stating, “This is business, not personal!”

I lost track of how many times I’ve heard that phrase or variations like it to justify business decisions whether it be employer vs. employee or business vs. customer.

If your focus is building and maintaining relationships, the “vs” should always be a red flag. If your focus is on the dollar, then you might miss the “vs.” part of the equation.

Service Suspension

Author: ; Published: Dec 10, 2012; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Reseller Hosting, Security, Small Business; Tags: , ; No Comments

Imagine reading Service Suspension – Ongoing unanswered abuse complaints thinking to yourself, the person is in a jamb…. I hope they get someone who can really help them (maybe we could, not sure), then later on reading the person who initiated the post also runs a “All you can Eat” (i.e. unlimited support tickets, unlimited labor time) server administration business where they advertise a long list of what they can do for you for just $15.00 per month. I guess, they are so packed with work they could not solve their own problems.

Imagine, for just $15.00 per month you “24/7/365 USA-Based Technical Support” plus “24/7/365 Server Monitoring (5 Minute Intervals)” of your servers plus “Guaranteed 15 Minute Response On Monitoring Alerts” and so much more… sounds like a great deal? Right?

CloudLinux and Reliable Hosting

Author: ; Published: Nov 26, 2012; Category: Managed Hosting, Managed Services; Tags: , ; No Comments

CloudLinux is an operating system based on CentOS and OpenVZ bringing a more secure, out of the box, operating system which allows a shared hosting environment to mimic a VPS-like environment for each hosting customer.

if you could imagine a refrigerator whose contents were a complete mess or even a room that was an organizational disaster, then open the door, through in a magic ball of yarn, close the door, and then open the door again… only to be amazed about how well everything is organized and clutter free, you would get a visual of the what CloudLinux allows you to do on the server level.

How often should I log into WordPress

Author: ; Published: Nov 19, 2012; Category: Managed Hosting, WordPress; Tags: ; No Comments

Over the past several years of working with small business owners and WordPress, we are often asked, “How often should I log into WordPress?” or related statements that begs the question.

Let me share with you some reasons as to why you should be logging into your WordPress content management system — CMS — or blog as often during the week as you are able to practically do so.

Lessons learned from an Internet outage

Author: ; Published: Nov 12, 2012; Category: Customer Support, Managed Hosting, Reseller Hosting, Small Business; Tags: ; No Comments

The moral of this story raises the question… what’s your plan B for when there’s no Internet when you need it?

Hacker Attack Vectors

Author: ; Published: Oct 29, 2012; Category: Managed Hosting, Managed Services, PCI Compliance, Security, Small Business; Tags: , ; No Comments

Repeat after me, “hackers most often target vulnerabilities, not specific people or companies.” Now, say that over and over again.. and shortly you should come to the conclusion that every single device and application typically has vulnerabilities which makes everyone a target. That’s right, everyone is a potential target — not just the big names,…

Customer Service 101 Relationships > Being Correct

Author: ; Published: Oct 22, 2012; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting, Small Business; Tags: ; One Comment

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve. Part of that picture is hearing and seeing something you…

WordPress Brute Force Attacks

Author: ; Published: Oct 15, 2012; Category: Managed Hosting, Security, WordPress; Tags: , , ; 7 Comments

If you asked me from September 2012 forward, the answer would change dramatically with WordPress Brute Force Attacks now exceeding 50% of all attacks being reported.

If you review your or your hosting provider reviews your web site’s access logs on a regular basis, you can tell if there are Brute Force attacks being attempted on your WordPress site by seeing multiple requests to access the file wp-login.php from the same IP address over and over again. Sometimes it might be a single request every x period of time; other times it might be scores of requests from the same IP address. By the way, are you or your provider regularly checking your web site access logs for abuse?

How can you protect yourself against WordPress Brute Force attacks?

Shared, VPS, Dedicated, or Cloud

Author: ; Published: Oct 8, 2012; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: ; No Comments

How do you know what type of hosting — cloud, dedicated, shared, or vps — will fit you best?

Let me share some guidelines.