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Can you find high value web hosting?

Author: ; Published: Jun 14, 2012; Category: Customer Support, Managed Hosting, PCI Compliance, Security, Small Business, WordPress; Tags: , , , ; No Comments

Quality hosting is probably harder to sell than the design services, which are more up front and obvious.

Web site design is very visual. Designers can white board, story board, and show you successful sites they have created in the past.

What can a web hosting company show you, visually, that they are unique as well as the being the company for you?

Applying faith in Jesus to customer service

Author: ; Published: May 28, 2012; Category: Customer Support, Small Business; Tags: , ; 2 Comments

If you are a fully committed follower of Jesus, you should be applying your faith towards how you view and treat your customers.

Please allow me to encourage you in practical ways to apply a Bible-based view to customer service.

IPv4 shortage – impact on ISP’s, data centers, hosting providers, and you

Author: ; Published: Apr 2, 2012; Category: Customer Support, Managed Hosting, Reseller Hosting, Small Business; Tags: ; 2 Comments

How is the IPv4 shortage impacting ISP’s, data centers, hosting providers, and consumers of hosting?

Weak passwords and open doors

Author: ; Published: Mar 21, 2012; Category: Customer Support, Managed Hosting, PCI Compliance, Security, WordPress; Tags: , ; 9 Comments

Prior to today, my recommendation for creating secure passwords was to browse https://www.random.org/passwords/?num=20&len=12&format=html&rnd=new, and pick a random password.

The problem with this method is that it forces you to memorize something very foreign to you or to have a method to help you remember the password.

Did you know there’s an easier way to create secure passwords? Let me walk you through the thought process.

Going through the motions or giving it your all

Author: ; Published: Jan 23, 2012; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting, Security, Small Business; Tags: , , ; No Comments

Dynamic Net, Inc. is a company founded on the principals of being a follower of Jesus, the Messiah.

One of the challenges we face day to day is maintaining a Biblical view of life.

In a daily perspective, one of the questions we ask ourselves is if we are just going through the motions or are we doing the best we can do, along with looking for areas of improvement.

Real customer service

Author: ; Published: Dec 2, 2011; Category: Customer Support, Managed Hosting, Small Business; Tags: ; One Comment

A few days ago, a new Progressive commercial caught my eye. It is the one where “the other guys” insurance company claims they invented what Progressive does before anyone else. You see their pants catch on fire; and I’m reminded of an old childhood memory of Liar, Liar, Pants on Fire.

Then between Thanksgiving day and just the other day, I’m hearing about how NTT/Verio has thousands of accounts completely down for days with phones not being answered, back end status reports not being updated, etc. And that brought back memories of other companies — in one way, shape, or form — stating they provide customer service or fanatical support or some other catchy “marketing” phrase. Yet, they turn out to be like career politicians who say what they think voters want to hear.

The last time I checked there was approximately 30,000 hosting providers in the United States alone; a number of them stating they are “managed.” I’m sure if you asked each one if they provide good customer service, they will answer yes. But what does that mean?

What is “real customer service?”

How to insure you get the most help from support

Author: ; Published: Oct 24, 2011; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting; Tags: ; No Comments

“Anything that can possibly go wrong, does.” — One of Murphy’s Laws. You know it happens to everyone; you just don’t know when, how, who will be involved, what it will cost, etc.

But when Murphy’s Law strikes, at least in the hosting world, you typically need accurate help as fast as possible.

The steps below will help you get the most accurate support and promptest support most of the time…

Security as an Entitlement

Author: ; Published: Aug 3, 2011; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Security, Small Business; Tags: , , ; 8 Comments

Does your hosting provider believe you are entitled to peace of mind? Does your hosting provider believe you have the right to be secure in your own (hosting) home? If yes, what are their actions? Let me share with you, our point of view.