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How to insure you get the most help from support

Author: ; Published: Oct 24, 2011; Category: Customer Support, Managed Hosting, Managed Services, Reseller Hosting; Tags: ; No Comments

“Anything that can possibly go wrong, does.” — One of Murphy’s Laws. You know it happens to everyone; you just don’t know when, how, who will be involved, what it will cost, etc.

But when Murphy’s Law strikes, at least in the hosting world, you typically need accurate help as fast as possible.

The steps below will help you get the most accurate support and promptest support most of the time…

Strong security starts at home

Author: ; Published: Oct 11, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

Even though we strongly believe security should be an entitlement for hosting customers, we strongly believe that security starts at home.

A hosting provider can have the most secure environment in the world, but if the customer uses weak passwords and out-dated applications, then that’s like waving a sign stating “thieves and vandals welcome.”

Digitial ID’s – Do they inspire more sales?

Author: ; Published: Sep 19, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

According to a Gartner Survey done in August 2006, approximately $2 billion in ecommerce sales were lost because of security concerns among online shoppers. Providing a secure online environment builds customer trust in your website and can translate into increased sales and other conversion activity. Website security is a must for online transactions.

Hidden Costs of Choosing a Server Management Team

Author: ; Published: Sep 14, 2011; Category: Managed Hosting, Managed Services, Small Business; Tags: , , ; No Comments

What happens when you go with a lower quote… it was an all-too-familiar story. The quote was really a “base quote”. It included the migration of data, but it didn’t include the pre-migration work, IP mapping, etc. It didn’t include any time for clean-up, installation of the control panel on the target servers, or post-migration troubleshooting to iron out all the wrinkles. In essence, they were sold a car without an engine, transmission, or tires.

WordPress PHP Errors Widget

Author: ; Published: Sep 5, 2011; Category: Managed Hosting, WordPress; Tags: ; No Comments

PHP Errors Widget is a relatively easy to set up and use plugin that helps WordPress site owners and administrators to easily see if there are PHP errors on their site from the comfort of the WordPress dashboard.

Security Snitching

Author: ; Published: Aug 22, 2011; Category: Managed Hosting, Managed Services, PCI Compliance, Security; Tags: , , ; No Comments

I think one of the lessons we all learn growing up is that being a snitch — tattling, whistle blowing, etc. — is a bad thing; and that only in the face of death (even if that counts for anything) should you even consider being a snitch.

Sometimes I think that attitude is so pervasive in our society, at large, that most of us impacted by hackers do not even consider snitching on the hacker who tried to break into our web site, email, database, or server. Even if it did cross one’s mind, some might have the attitude of what good will it do especially given the global nature of the Internet — who has jurisdiction, language barriers, culture barriers, and what else might be present.

How does one even know if their web site or server is subject to being attacked?

How to create Facebook tabs in WordPress

Author: ; Published: Aug 8, 2011; Category: Managed Hosting, WordPress; Tags: , ; No Comments

FaceBook has become a popular means for businesses to communicate with their customers; so much to the extent that if there’s a politician, they are on FaceBook and Twitter. Now, what I see as the pain, the problem is how can the small business owner keep their site up to date, their blog up to date, and still have time to keep FaceBook and related social network up to date without duplication, and hopefully with enough variety that they don’t look like everyone else on the playing field.

Security as an Entitlement

Author: ; Published: Aug 3, 2011; Category: Customer Support, Managed Hosting, Managed Services, PCI Compliance, Security, Small Business; Tags: , , ; 8 Comments

Does your hosting provider believe you are entitled to peace of mind? Does your hosting provider believe you have the right to be secure in your own (hosting) home? If yes, what are their actions? Let me share with you, our point of view.

How to connect your WordPress Blog to FaceBook notes

Author: ; Published: Jul 25, 2011; Category: Managed Hosting, WordPress; Tags: , ; No Comments

Wouldn’t it be nice if you could just update your WordPress blog, and have the entries automatically feed into your Facebook account? If you are like me, you love killing two or more birds with the same stone.

Above and Beyond PCI Compliance

Author: ; Published: Jul 15, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

What can be done to go above and beyond PCI compliance? What can be done to proactively know if a shared hosting customer has malware or hacks on their site?

Log file monitoring and management

Author: ; Published: Jun 27, 2011; Category: Managed Hosting, Managed Services, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

Would it make sense for some one to tell you a building was being kept secure from trespassers; yet, as you watched, over time, you didn’t see anyone on foot patrolling the area (inside or out), did not see anyone watching monitors (where there even cameras monitoring areas?), there were no recordings from the monitors being kept for any period of time. How would you feel about the security of the building? Could the security team learn from break in attempts? Would the security team even know if there was a break in?

PCI Compliance – A dance with multiple partners

Author: ; Published: Jun 19, 2011; Category: Managed Hosting, PCI Compliance, Security, Small Business; Tags: , , ; No Comments

Are you involved in the PCI Compliance dance? Do you know your partners? Do you need a PCI Compliant hosting provider who takes the dance seriously? Who will hold your hand, and walk you through any difficult or tedious step?