Hacker Attack Vectors

Repeat after me, “hackers most often target vulnerabilities, not specific people or companies.” Now, say that over and over again.. and shortly you should come to the conclusion that every single device and application typically has vulnerabilities which...

Customer Service 101 Relationships > Being Correct

Most small business stewards provide customer service as well as receive customer service as part of wearing many hats. I really appreciate being on both ends of giving and receiving as each encounter is an opportunity to learn, to adapt, to change, and to improve....

WordPress Brute Force Attacks

It is common for me to submit several hundred abuse reports as part of our security monitoring service every day. If I was asked for an off the cuff ball park of the main attack types from January 2012 to August 2012, I would probably answer with 40% remote file...

Shared, VPS, Dedicated, or Cloud

One of the common questions I hear from business stewards is, “How do I know what type of hosting to get? Will shared hosting be enough?” I also hear the variations of the above that often come in the form of, “my _______ told me I needed a dedicated...

Cheap vs. Quality Hosting

A short while back I was reflecting on ways to share what high value, high quality hosting looks like to the customer. Can that picture be expanded? What are some key points between a cheap (aka budget or commodity) provider and a quality (aka premium) provider? Let...